FAQ

 

 

Details on the brand

 

Q: Who is Temptation Italy and Fashion?

A: Temptation Italy is the exclusive label from Amanda Wholesale Ltd.

 

Q: Where are you based?

A: Amanda Wholesale Ltd’s office/showroom is based in Vancouver BC.

 

 

Ordering details

 

Q: Does Amanda Wholesale have a showroom to see products?

A: Yes we have a cash-and-carry style office/showroom located in Vancouver.

 

You can also place an online order for pickup at the showroom, or select items from the showroom and have them shipped to your location of choice.

 

We are open 9:30am to 4:30pm Monday to Friday. Closed on public holidays

 

Q: How do I place my order?

A: You can place your order on our website, by email, phone, or fax.

 

Q: What's the minimum order value?

A: Our online minimum is $200 per-order, and $100 per-order for walk-in customers.

 

 

Payment and Shipping

 

Q: What methods of payment do you accept?

A: We accept Visa, MasterCard, Cheque and Cash.

 

Q: What are your shipping costs?

A: We use Canada Post/ Canpar for shipping in Canada. The shipping rates are usually 10-15% of your order total, depending on the region.

 

Q: How soon will my order be shipped?

A: We ship on the same or next business day of your order. Invoices will be included with the order items.

 

 

Order Status/Information

 

Q: How do I know that my order has been received?

A: We will send you a confirmation email once it has been received.

 

Q: Is there any way I can track or check the status of my order once it has been shipped?

A: We can provide a tracking number on request.

 

Q: I've made a mistake or want to change my order. What should I do?

A: If you need to change or cancel an order, call us immediately or email us at sales@temptationfashion.com. If your order has not been shipped yet, we will gladly change it. Note that your order will not be cancelled until you have received confirmation about it from Temptation.